Terms & Conditions

By accessing or using the Airsun website, you agree to use the website in accordance with these Terms & Conditions and applicable law.

If you do not agree with these terms, you should discontinue use of the website and should not place an order through it.

Certain services, promotions or transactions may also be governed by additional terms displayed at the time they are offered.

You may use the Airsun website for lawful personal or business purposes connected with viewing products, purchasing products, contacting Airsun or exploring relevant business opportunities.

You agree not to interfere with the proper functioning, security or availability of the website.

Some website features may permit you to create or use a customer account.

When providing information to Airsun, you agree to provide information that is reasonably accurate, current and complete.

• Keep your login information confidential.
• Do not knowingly provide false order details.
• Maintain an accurate shipping address.
• Provide a valid phone number or email address where necessary for order communication.
• Notify us if you believe your account has been accessed without authorisation.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

Airsun aims to present product names, descriptions, images, quantities, pack sizes, features, usage information and other relevant details as accurately as reasonably possible.

Actual product appearance may vary slightly from photographs because of factors such as screen settings, photography, packaging updates or manufacturing variations that do not materially change the product.

Customers should read product labels, instructions, warnings and usage information before using a product.

Product prices displayed on the website may change from time to time.

The applicable price for an order will normally be the price displayed and confirmed during checkout, subject to correction of genuine technical or pricing errors where permitted by applicable law.

When you submit an order through our website, you are requesting to purchase the selected products at the applicable price and under the conditions presented during checkout.

Receipt of an automated order confirmation does not necessarily mean that fulfilment has been completed.

An order may be reviewed for product availability, payment confirmation, serviceability, order information and fraud-prevention purposes.

Where reasonably necessary, Airsun may contact you for clarification regarding an order.

We may be unable to fulfil an order if:

• A product becomes unavailable.
• Payment cannot be confirmed.
• Delivery is unavailable to the supplied location.
• Materially incorrect order details were provided.
• There is a genuine technical or pricing error.
• Fraudulent or unlawful activity is reasonably suspected.
• Fulfilment would violate applicable law.

If Airsun is unable to fulfil a prepaid order, the appropriate amount paid for the unfulfilled items will be refunded in accordance with applicable requirements.

Available payment methods may be displayed during checkout and can change depending on the website configuration, transaction value, location or payment service availability.

Online payments may be processed through banks, payment gateways, payment networks or other authorised payment service providers.

Airsun may receive relevant transaction information such as payment confirmation, transaction reference and payment status where necessary to process your order.

Delivery availability, shipping charges and estimated delivery times may depend on the customer's location, order size, product availability and logistics serviceability.

Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside Airsun's reasonable control.

Customers are responsible for providing an accurate and complete delivery address and reachable contact information.

Where available, shipment or tracking information may be communicated by email, SMS, WhatsApp, website account or another appropriate method.

Returns, replacements, cancellations and refunds are governed by Airsun's separately published Refund & Return Policy and any mandatory rights available under applicable consumer law.

Customers should contact Airsun promptly if they receive a damaged, defective, leaking, incorrect or incomplete product.

Certain opened, consumed, hygiene-sensitive or used products may not qualify for ordinary change-of-mind returns, subject to the exceptions and rights described in our Refund & Return Policy and applicable law.

Airsun welcomes enquiries from retailers, distributors, institutions, commercial buyers and other business customers.

B2B pricing, minimum order quantities, payment terms, transportation, territory arrangements, margins, credit terms and other commercial conditions may be separately agreed for each business relationship.

Information shown on the retail website does not automatically constitute a wholesale, distribution, dealership, franchise or territorial exclusivity agreement.

Unless otherwise stated, website materials such as the Airsun name, logos, branding, graphics, product photographs, website design, written content, promotional material and other original content are owned by or lawfully used by Airsun.

You may view and use the website for legitimate personal or commercial enquiry purposes.

You may not reproduce, commercially exploit, misrepresent, republish or use Airsun branding or proprietary website content without appropriate permission where such permission is legally required.

You must not knowingly use the Airsun website for unlawful, fraudulent or harmful activities.

• Attempting unauthorised access to website systems.
• Uploading viruses, malware or malicious code.
• Interfering with website functionality or security.
• Submitting fraudulent orders or payment information.
• Impersonating another person or business.
• Using automated systems in a way that unreasonably disrupts the website.
• Copying website content for deceptive or fraudulent purposes.
• Using Airsun branding to falsely imply an authorised relationship.
• Engaging in activity that violates applicable law.

Where the website allows customers to submit reviews, feedback, photographs, comments or other content, you should submit only content that you are entitled to provide.

Content should not knowingly be unlawful, fraudulent, defamatory, abusive, infringing, misleading or malicious.

Airsun may moderate or remove user-submitted content where reasonably necessary for legal, security, authenticity or website-management purposes.

The Airsun website may integrate with or provide links to services operated by third parties, including payment providers, logistics providers, social media platforms, maps, communication services or other technology services.

Third-party services may have their own terms, privacy practices and operating rules.

Airsun is not responsible for third-party content or services that are outside its reasonable control.

Airsun seeks to maintain a reliable and accurate website, but uninterrupted or error-free operation cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, technical problems, network failures, cyber incidents or circumstances outside our reasonable control.

To the maximum extent permitted by applicable law, Airsun will not be responsible for indirect or consequential loss arising solely from circumstances reasonably outside its control.

Airsun may not be responsible for delay or failure caused by events that could not reasonably be prevented or controlled.

Such circumstances may include natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, war, civil disturbance, widespread network failure, public health emergencies, major cyber incidents or similar events.

Where such an event affects an order, Airsun will seek to provide an appropriate solution consistent with applicable law and the circumstances.

These Terms & Conditions are intended to operate in accordance with the laws applicable in India.

If you have a concern regarding an Airsun order or service, we encourage you to contact our customer-support team first so that we can attempt to resolve the matter directly.

Any dispute that cannot be resolved directly will be subject to the jurisdiction of the competent court, tribunal, consumer commission or other authority as determined under applicable law.

Airsun may update these Terms & Conditions from time to time to reflect changes in products, website features, business practices, technology or applicable requirements.

The latest version will be published on this page together with an updated “Last Updated” date.

Changes will apply prospectively as appropriate and will not remove rights that have already accrued where applicable law prevents this.

If you have a question regarding these Terms & Conditions, an order, product information or another Airsun service, please contact our team using the details below.