Privacy Policy

This Privacy Policy describes how Airsun may collect, use, store, disclose and otherwise process personal information when you use our website or communicate with us.

It may apply when you browse products, create an account, place an order, submit a contact form, communicate through phone or WhatsApp, subscribe to updates, request customer support, or contact us for wholesale, dealership, distribution or institutional requirements.

Depending on how you interact with Airsun, we may collect information that you provide directly and certain information generated while using our website.

Personal information may be processed for purposes reasonably connected with providing Airsun products, services and customer support.

• Processing and managing customer orders.
• Arranging shipping, delivery, returns or other order-related support where applicable.
• Responding to product enquiries and customer service requests.
• Managing customer accounts and website features.
• Communicating important order or service updates.
• Managing wholesale, retailer, distributor, institutional or business enquiries.
• Improving website usability, functionality and customer experience.
• Detecting misuse, fraud, security risks or technical issues.
• Maintaining business and transaction records where required.
• Sending promotional communications where permitted by applicable law or based on appropriate consent.
• Complying with applicable legal, regulatory or governmental requirements.

Where consent is required, Airsun may request your consent before processing personal information for a particular purpose.

Certain information may also be processed where necessary to fulfil an order, respond to an enquiry, comply with applicable law, protect legitimate interests or for other uses permitted under applicable data protection requirements.

Where processing is based on consent, you may request withdrawal of that consent. Withdrawal will not ordinarily affect processing that was lawful before the withdrawal and may affect our ability to provide certain optional services.

Our website may use cookies and similar technologies to support website functions, remember preferences, understand usage and improve the browsing experience.

You may be able to control certain cookies through your browser settings or any cookie preference tool made available on our website. Disabling essential cookies may affect website functionality.

When you make an online payment, transaction and payment-related information may be processed by payment gateways, banks, payment networks or other authorised payment service providers involved in completing the transaction.

Airsun may receive limited transaction information, such as payment status, transaction reference or related order information, where required to process and manage your purchase.

Information may be disclosed to third parties where reasonably necessary to operate our business, complete transactions, provide services or comply with law.

• Shipping, courier and logistics service providers.
• Payment processors, banks and payment service providers.
• Website hosting, cloud, technology and security providers.
• Customer support, communication, analytics or business-support providers.
• Professional advisers such as accountants, auditors or legal advisers where necessary.
• Government, law-enforcement or regulatory authorities where legally required.
• Parties involved in a lawful corporate restructuring, transfer or business transaction, subject to applicable requirements.

Where appropriate, service providers are expected to handle information only for relevant purposes and subject to applicable contractual and legal obligations.

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, record keeping, dispute resolution, security, accounting, tax or other legal requirements.

When information is no longer reasonably required, Airsun may delete, anonymise or securely dispose of it in accordance with applicable requirements and operational needs.

Airsun seeks to use reasonable administrative, technical and organisational safeguards appropriate to the nature of information handled through our website and business operations.

These safeguards may include access controls, security monitoring, secure website technologies, restricted access and other appropriate measures.

Subject to applicable law and the circumstances of your request, you may have rights relating to your personal information.

• Request information about personal data being processed.
• Request correction, completion or updating of inaccurate personal information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain promotional communications.
• Raise a grievance regarding the handling of personal information.
• Exercise other rights available under applicable data protection law.

We may need to verify your identity before responding to certain privacy-related requests. Some requests may also be restricted where retention or processing is required by applicable law.

Airsun does not knowingly seek to collect personal information directly from children for purposes that are not permitted by law.

Where personal data relating to a child is processed, Airsun will seek to handle such information in accordance with applicable legal requirements, including parental or guardian consent where required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.

Some technology, hosting, cloud, analytics, communication, payment or other service providers supporting our website may process information from locations outside the region in which you reside.

Where information is processed or transferred across jurisdictions, Airsun will seek to do so subject to applicable legal requirements and any restrictions governing such transfers.

Our website may contain links to third-party websites, platforms or services. These third parties operate independently and may have their own privacy policies, terms and security practices.

Airsun is not responsible for the privacy practices or content of third-party services that are not under our control. We encourage users to review the relevant privacy notices before providing personal information.

Airsun may update this Privacy Policy periodically to reflect changes in website features, business practices, technologies, legal requirements or the way personal information is handled.

When changes are made, the revised policy may be published on this page along with an updated “Last Updated” date.

We encourage users to review this page periodically to remain informed about our privacy practices.

If you have a question about this Privacy Policy, wish to make a privacy-related request, or want to raise a concern regarding personal information, please contact Airsun using the details below.