Refund & Return Policy
At Airsun, customer satisfaction matters. We want every order to reach you in the right condition and exactly as expected. This policy explains when a product may be returned, replaced or refunded and how you can request support.
7-Day Request Window
Eligible unused products may be submitted for a return request within 7 days of delivery.
Damaged/Wrong Order
Please report damaged, leaking, missing or incorrect products preferably within 48 hours.
Secure Refunds
Approved refunds are processed through the applicable original or verified payment method.
Quality Checked
Returned products may be inspected before replacement or refund approval.
Need help with your order?
Follow these simple steps and our team will assist you with an eligible return, replacement or refund request.
Policy Overview
We carefully pack and dispatch Airsun products to help ensure that they reach customers safely. However, if you experience an issue with an order, please contact us as soon as reasonably possible after delivery.
Depending on the circumstances and product condition, an eligible request may be resolved through a replacement, return, refund or another appropriate remedy.
Return Eligibility
For ordinary eligible returns, please contact Airsun within 7 days from the date of delivery.
Unless the product arrived damaged, defective, incorrect, incomplete or otherwise qualifies for a legal remedy, an ordinary return will generally require the product to meet the following conditions:
Submitting a return request does not automatically mean that a refund has been approved. Eligibility may be reviewed based on the product, reason for return and applicable consumer rights.
Damaged, Defective, Wrong or Missing Products
If your order arrives damaged, defective, leaking, broken, incorrect or incomplete, please contact Airsun preferably within 48 hours of delivery so that we can investigate and resolve the issue efficiently.
When contacting us, please provide:
- Your order number.
- Name and contact details used for the order.
- A brief description of the problem.
- Clear photographs of the affected product and packaging where reasonably available.
- Any additional information reasonably required to verify the issue.
Depending on the circumstances, Airsun may offer a replacement, refund or another appropriate resolution.
Please do not dispose of a damaged or incorrect product before contacting us. Our support team may need product or packaging information to review your request. This does not limit rights available to you under applicable law.
Products Normally Not Eligible for Change-of-Mind Returns
Because Airsun offers products that may include fragrance, home-care, hygiene and personal-care items, certain products cannot ordinarily be returned after opening or use for reasons of safety, hygiene and product integrity.
Subject to applicable consumer rights, ordinary change-of-mind returns may not be available for:
- Opened, used or partially consumed products.
- Products with a broken or removed hygiene or tamper seal.
- Products damaged because of misuse, improper storage or incorrect handling after delivery.
- Products materially altered by the customer.
- Free gifts or promotional items supplied without separate charge.
- Products specifically marked as non-returnable before purchase, where legally permissible.
- Clearance or promotional items where a different return condition was clearly disclosed before purchase, subject to applicable law.
A product being listed above as normally non-returnable does not remove remedies that may apply where the item is defective, damaged, incorrect, spurious, materially different from its description or otherwise protected under applicable consumer law.
How to Request a Return
Please contact Airsun before sending a product back. Products returned without communication may be difficult to identify or process.
Include the following information:
- Order number or invoice information.
- Customer name.
- Registered phone number or email address.
- Product name and quantity.
- Reason for the return request.
- Photos or supporting information where relevant.
Once your request is reviewed, our team will provide instructions regarding pickup, return shipping or another suitable resolution where applicable.
Return Inspection
Returned products may be inspected to confirm their condition and the reason for the return.
For ordinary returns, the product should generally remain unused, complete and in its original condition and packaging.
If an ordinary return is received in a condition materially different from the condition in which it was supplied because of customer use, damage or alteration, the return may not qualify for a refund, subject to applicable consumer rights.
Refund Process
Once an eligible return or refund request has been approved, Airsun will initiate the applicable refund using the appropriate payment method.
Shipping, handling or other charges will be refunded where required by applicable law or where the issue resulted from an Airsun fulfilment error. Otherwise, treatment of such charges will depend on the circumstances of the approved return.
Replacement of Products
For damaged, defective, incorrect or incomplete orders, Airsun may offer a replacement where appropriate and where replacement stock is available.
If the same product or variant is unavailable, we may offer another appropriate resolution, which may include a refund where applicable.
Replacement availability may depend on product stock and delivery serviceability.
Return Shipping & Pickup
Where a return is approved because Airsun supplied a damaged, defective, incorrect or incomplete product, Airsun will ordinarily arrange or bear reasonable return-shipping costs where required and operationally possible.
For an eligible discretionary or change-of-mind return, return-shipping arrangements or costs may be communicated to the customer before the return is confirmed.
Pickup availability may vary according to location and courier serviceability. Where reverse pickup is unavailable, Airsun may provide alternative return instructions.
Order Cancellation
If you wish to cancel an order, please contact Airsun as soon as possible.
An order may generally be cancelled before it has been dispatched, subject to its current processing status.
Once an order has been handed over for shipping, cancellation may no longer be technically possible. After delivery, any request will be handled under the applicable return conditions described in this policy.
If Airsun cancels a prepaid order before fulfilment, the amount paid for the cancelled items will be refunded through the applicable payment method.
Failed or Undelivered Orders
If an order cannot be delivered because of an incorrect or incomplete address, repeated unavailability, refusal of delivery or another customer-related delivery issue, the parcel may be returned to Airsun.
Where a prepaid order is returned to Airsun, any refund or redelivery will be reviewed based on the circumstances, applicable shipping costs and consumer rights.
If a parcel is lost in transit or remains undelivered because of a logistics issue not caused by the customer, please contact us so that Airsun can investigate the shipment and provide an appropriate resolution.
Refund & Return Support
For return, replacement, cancellation or refund assistance, please contact us with your order number and a short description of your request.
We're here to help.
For faster assistance, mention your order number and use the subject “Return / Refund Request” when contacting us.
Airsun Customer Commitment: Our objective is to provide a fair and practical resolution when something goes wrong with an order. Nothing in this policy is intended to exclude or restrict customer rights that cannot lawfully be excluded under applicable Indian consumer-protection law.